FAQs

CaratBee specializes in the production and distribution of lab-grown diamonds, moissanite, and exquisite jewelry. The company is dedicated to crafting and offering high-quality, sustainable diamonds that meet the demands of discerning customers.

At Caratbee, our brand stands out through a unique combination of exceptional craftsmanship, timeless design, and a commitment to ethically sourced diamonds. We prioritize quality and customer satisfaction, ensuring that each engagement and wedding ring tells a story as special as the love it represents.

Caratbee guarantees conflict-free diamonds through strict adherence to the Kimberley Process and rigorous supplier vetting, ensuring ethical and sustainable sourcing.

CaratBee has an office located in Delaware. But as of now CaratBee operates primarily online, allowing for reduced costs and a focus on crafting high-quality diamonds. Our dedication to service excellence enables us to offer competitive prices compared to local and online jewelry stores. Enjoy free shipping on all orders and a 10-day return policy for added convenience.

At CaratBee, we get the best diamonds and carefully cut them using top-notch tools. Our skilled craftsmen ensure top-quality jewelry. Every CaratBee piece comes with a diamond certificate for extra confidence. We work with the finest jewelers in town to bring you the best craftsmanship.

Caratbee guarantees conflict-free diamonds through strict adherence to the Kimberley Process and rigorous supplier vetting, ensuring ethical and sustainable sourcing. Our commitment goes beyond compliance, ensuring diamonds are responsibly and ethically obtained.

We keep our prices low because we make things directly and work efficiently with our own manufacturer. Our small, skilled team ensures quality without the high costs. You get the best without breaking the bank!

Yes, Explore wholesale opportunities for small businesses or bulk jewelry orders. Contact us directly through email or messenger to get started!

Your personal information is always kept confidential and is never shared or sold to third parties.

Your confidential details, provided during your purchase with us, are completely secure and shielded through advanced encryption.

Man-made diamonds and natural diamonds have the exact same look and chemical makeup. They both sparkle in the same way.

Certainly! A lab-created diamond comes with a detailed report from a reputable lab like GIA, IGI, or GRA, highlighting its "4 Cs" – cut, color, clarity, and carat weight. If the diamond is set in jewelry, the report will still be included.

For GIA-graded lab-grown diamonds, the grading report is accessible online. Your purchase of a GIA-graded lab-grown diamond includes a laser inscription on the girdle, and the receipt displays the report number for convenient lookup and printing.

(At times, due to the urgent nature of an order, we may be unable to include the certificate with the shipment. However, rest assured, we will Swiftly dispatch your certificate separately through our designated shipping partner.)

No, We don’t provide the ASET image for the diamonds.

Absolutely! We fully support our products and aim for your complete satisfaction with every purchase. If, for any reason, you're not entirely happy with your diamond or jewelry piece, you can return it for a full refund within 10 days, starting from the day you receive the product.

Our warranty ensures that any problems with your purchase are covered as soon as you get it. Within 10 days of buying, we'll take care of loose prongs, give it a polish, or rhodium plate it if needed. We promise our products are free from defects, but if you notice any issues, just reach out to us. For any other concerns not covered by the warranty, just let us know. We'll check your item and inform you about the cost for any additional services.

We don't provide cleaning services or additional care for the jewelry available on our website. This is because we focus on offering the best possible prices for our products, without any middleman costs or extra markups. Including cleaning services would not be financially viable for our business.

Please note that over time, it's essential to ensure the prongs on rings are securely tightened and occasionally replaced to prevent diamonds from becoming loose or falling out. We strongly recommend that jewelry owners have their settings checked by a professional at least once every 12 months.

Certainly! You can easily place an order on our website for any of the products showcased. Every item on CaratBee's website is ready for purchase.

We stand behind our products at CaratBee, offering you a worry-free shopping experience with our money-back guarantee. Once your product arrives, try it on and experience its quality firsthand. We're confident that you'll fall in love with it.However, if for any reason you're not completely satisfied, you can take advantage of our hassle-free return policy within 10 days. Your satisfaction is our priority, and we're here to ensure you have a positive shopping experience with us.

If you need any sort of assistance from us the number mentioned below is available 24 hours a day, 7 days a week. Customer service: +91 98981 42002.

For questions about your order, call Customer Service at +91 98981 42002, 24 hours a day, 7 days a week, or send an e-mail.You can check your order status online by clicking here. You will need to login.

Crafting takes up to 1 or 2 weeks for Ring/Fine Jewelry. and Creating side stones in pear, marquise, or oval shapes takes about 3 to 4 days. However, if you opt for different shapes, the crafting time for the ring or jewelry can be extended to 1 to 2 weeks. Additionally, there may be an extra crafting time for the jewelry itself.

Sure thing! After you've placed your order, we'll send you the CAD/3D design within 48 business hours via email.

Certainly! Kindly provide the website link, and we'll ensure to offer you a better price.

Yes, We can do that. Please write on the “order notes” section for discreet packaging.

Certainly! Feel free to place your order by giving us a call at +91 98981 42002. Our friendly Customer Service team is ready to assist you over the phone.

We prioritize your privacy. Our communications are discreet, and deliveries won't have any brand labels. We'll confirm a convenient delivery date with you and provide a tracking code once your custom ring is on its way. Your satisfaction and confidentiality matter most to us.

Yes! I can help you find a ring ASAP. For Urgent Order simply contact our support team via chat or email at support@caratbee.com.

To find your ring size, you can explore a ring size chart by clicking here. Alternatively, for the most accurate measurement, we recommend visiting a nearby jewelry store where they can professionally measure your ring size. This ensures 100% accuracy.

To find your perfect ring size, you can explore our user-friendly ring size chart by clicking here. Alternatively, for the utmost precision, we recommend visiting a nearby jewelry store to have your ring size measured accurately.In case you happen to select an incorrect size, fret not! We provide a complimentary 10-day resizing option for all rings purchased at CaratBee. Please keep in mind that platinum rings are exempt from this policy as they cannot be resized. To initiate a resize, simply contact our support team via chat or email at support@caratbee.com. Ensure you have your order number and the correct size you need on hand to expedite the process. Your satisfaction is our priority!

Certainly! If you ever need to resize a ring you purchased from CaratBee, we've got you covered with a complimentary 10-day resize offer. Just get in touch with our support team through chat or email at support@caratbee.com. Make sure to have your order number and the correct size you're looking for ready to speed up the process. It's important to note that our resize policy doesn't apply to Platinum rings as they can't be resized.

Rings typically take 1 weeks to craft.If you place your order in store, we may be able to craft simpler designs in a shorter time frame - please make your consultant aware if you require your ring in a tight time frame and check what will work best for you.

Not sure about your partner's ring size? Our experts are here to help with a smart estimate. We consider factors like clothing size and height to get it right. A photo with their hand visible is also handy for our consultants.In case the ring doesn't fit perfectly, we offer a free resizing service for your CaratBee ring. Read our full Ring Size guide.

Yes, you can custom your design according to your need.

Certainly! We're happy to provide custom engraving upon request. Keep in mind that once an item is engraved, we can't accept returns for a full refund.

Absolutely! We love adding a personal touch to your jewelry! When you're placing your order, just look out for the "order notes" section during checkout. That's where you can jot down any special instructions for engraving or customization. We're here to make your piece uniquely yours, so feel free to let us know how we can make it perfect for you!

Yes, we offer anniversary, birthday or special occasion jewellery.

Yes, you can include a personalized gift messgae with my purchase?

Yes, Special/bespoke orders can be returned & eligible for refund.

The CAD/3D design for your custom request is absolutely free. We're happy to provide unlimited revisions until you're completely satisfied. However, if you decide to make more than two adjustments to the ring setting, there will be a $20 fee for each subsequent CAD & 3D design.

While our standard offering includes diamonds up to 5 carats in size, if you are interested in diamonds of 5.5 carats or larger, please feel free to reach out to our support team at support@caratbee.com for personalized assistance.

We take pride in crafting all our jewelry, and our diamonds are sourced directly from our own factory. As direct manufacturers, we eliminate middlemen to provide you with the most competitive prices. Our confidence lies in the unbeatable combination of quality and affordability, setting us apart from any other diamond or jewelry retailer.

We promise top-notch products at unbeatable prices. Feel confident while shopping knowing that if you find the same item elsewhere for less, just send us the link and we'll try to beat that price. Easy as that!

Yes! Lab-grown diamonds are environmentally friendly and free from conflicts. They're created in a lab instead of being mined from the earth. This is good because natural diamonds can cause a lot of damage to the environment and can be linked to conflicts. So, choosing lab-grown diamonds helps reduce pollution and avoids supporting harmful practices.

Our skilled designer makes diamonds by looking at what people like in the market right now. They pay close attention to what's popular and use that info to create beautiful designs that people will love.

Without using any tools, it's not possible to distinguish between a natural diamond and a lab-grown one. Specialized equipment and training are necessary to make that distinction, and they can be quite costly.

When we send out our products to customers, we include an independent report from IGI/GIA/GRA to ensure the quality and accuracy of your order. This report acts as a certification, and you can easily verify the authenticity of your product by taking it to a local gemologist. They can compare the properties mentioned in the report, providing you with added confidence in the credibility of your purchase.

Our carefully measured diamonds show a slight difference of plus/minus 0.10mm.

We only offer settings when you buy a center stone from CaratBee. Our settings are meticulously crafted and customized for each unique center diamond to guarantee the best quality in the final piece. This ensures a perfect match between the setting and the chosen diamond.

Discover our lovely jewelry selection with stunning pendants and charming earrings, intentionally without a formal certificate. We're confident in the excellent quality of our diamonds, assuring DEF color and VVS/VS clarity for each piece. Rest easy knowing that all diamond rings come with a diamond certificate, adding value and assurance to your purchase.

We primarily offer moissanite and lab-grown diamonds. However, if you specifically require natural diamonds, you can contact support@caratbee.com for further assistance.

We happily accept various payment methods including Visa, MasterCard, American Express, Discover, Stripe, PayPal, AfterPay, Klarna, and Splitit.For purchases exceeding $1,000, many customers prefer wire transfers, which come with a 2% discount from our listed prices. Upon placing an order, customers opting for these methods will receive detailed instructions for completing the transfer. Please note that we must receive confirmation from our bank before shipping the items.If you have any questions or need assistance, feel free to contact us via email or call/WhatsApp us at +91 98981 42002.Kindly note that orders must be paid within 2 business days to avoid cancellation due to non-payment. We appreciate your understanding.

Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.

Yes. Customers who use bank wire or Wise.com for payment can enjoy a 2% discount on their entire order. Just reach out to our support team to get the coupon code.

No, We don’t collects sales tax on orders that are shipped from our South Asia Locations.

Yes! If you prefer to use two different cards for payment, kindly place your order by calling our customer service at +91 9898142002. Our team is ready to assist you around the clock, seven days a week.

Yes. we do offer a EMI/finance with Splitit, AfterPay and Klarna.

Yes, we offer gift Cards. For that You can reach out to our support team via chat or email at support@caratbee.com.

Please refer to this article: https://www.klarna.com/us/customer-service/why-was-my-purchase-not-approved-with-klarna/

No, We don't currently take cryptocurrency as payment. However, if you're having trouble finding a suitable payment method for your order, we're open to exploring alternative options.

Yes, we do ship WORLDWIDE.

Free Shipping: Orders typically dispatch within 7 to 10 business days. Express Shipping($150): Orders typically dispatch within 2 to 5 business days.Transit time is not included in the lead times stated above because transit times vary so dramatically.If you need an order to ship by, or arrive by, an specific date we urge you to type in “order notes” section provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.Note: We do not shipped on Weekends & Holidays.

Yes, Please email us on support@caratbee.com – We will try our best to make it as fast as we can.

Inside the package, you'll find a stunning Diamond Ring along with a printed certificate from renowned gem laboratories like IGI, GIA, or GRA. Please note, for diamonds under 1 carat or total cart value below $2,500, the certificate will be shipped separately.

Yes. All of our shipments are 100% insured.

For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/DHL.

After dispatch, expect your delivery in 7-10 business days. Keep in mind that crafting time for rings and fine jewelry is not included in this period.

Check the status of your recent purchases by heading to the "Orders" section within your "My Account" page. Once your items are on their way, you can easily track the delivery progress using the provided tracking number on the shipping company's website. Keep an eye out for updates!

If you reside in India, Hong Kong, or Dubai, you won't have to worry about customs duties or taxes when ordering from us. For customers in other countries, please note that you may be required to pay duties and taxes upon the package's arrival.
The courier will contact you to collect any applicable fees. The exact amount depends on your state or country government, so please check your government's website for specific information. It's important to be aware that we cannot guarantee a lower invoice.

For assistance with tracking your package, feel free to reach out to us! You can drop us an email at support@caratbee.com, or give our friendly customer service team a call at +91 9898142002. We're available Monday to Friday from 9:00 AM to 5:00 PM Eastern Time, and we'll be happy to help you with any questions you may have.

Oftentimes we can set up a hold for pickup at an approved local FedEx/DHL location. Reach out to a support representative in chat or email support@caratbee.com for help setting it up.

At CaratBee, we go above and beyond to safeguard your delivery. Your order is protected every step of the way, including transit insurance and requiring a signature upon delivery. In the rare event of loss, rest assured, you'll receive a full refund.

We'll take care of locating your shipment and, once it's found, we'll send the diamond or product back to you. This process typically takes 4 to 6 weeks. Your patience and cooperation are crucial for the best results. Thank you for understanding.

We want to emphasize that when you buy diamonds jewelry from us, you won't encounter any extra charges like "middle-men fees" that some other diamond retailers might add on. Our goal is to provide you with top-quality diamonds at fair prices, so we keep our profit margins low. Plus, we offer a 10-day return policy to ensure your satisfaction.Sometimes, multiple customers fall in love with the same diamond or piece of diamond jewelry. If someone purchases it and decides to return it within the 10-day window, we can then offer it to another interested buyer. This helps us maintain a balanced market and ensures that our diamonds find happy homes. Remember, the 10-day return period starts from the date you receive the product.

You have 24-48Hr to cancel any order after Ordering it.

If you cancel your order, you can expect a refund to be credited back to your original payment method within 1 to 3 business days.

Sure! We can update your address before sending out your order. Once it's dispatched, we can't make any changes to the address

Returns will only be accepted within the specified return timeline. The product must remain in its original, unused condition and include any applicable certificates. Please note that returns are not permitted for round and fancy shapes melee & calibrated diamonds. Additionally, we do not accept returns for Price Match & custom Orders.

You will have to send us an email on support@caratbee.com along with order number & the reason for your return. Note: Two returns/exchanges are allowed per customer, per year.

You can return the product within 10 days of getting it. After that, returning the product is not allowed.

Free returns are available for our valued customers in the United States. International customers enjoy a benefit too – we'll cover up to $50 in return shipping costs within the 10-day return period. If the return shipping cost surpasses $50, you'll just be responsible for the extra amount. Easy and hassle-free!

Unfortunately, the reason for the return doesn't meet our policy requirements.

After you've sent us an email requesting a return, our team will respond with simple instructions for the next steps. Keep in mind that each customer is allowed two returns or exchanges per year.

Refunds are always returned to the same account or card that was used for the initial purchase.

International customers may experience a reduced refund amount due to currency conversion fees imposed by their banks. We have successfully processed a full refund, which may include additional charges from currency conversion. If you require a refund receipt, kindly reach out to us at support@caratbee.com. It is advisable to contact your bank to explore potential ways to minimize these fees, as they have the primary authority and may offer assistance. Please be aware that we are not accountable for any currency conversion charges that may have been applied.

No need for you to worry – a confirmation email about your refund initiation will be on its way soon. Expect your refund to be in your hands within 1-3 business days.

Once we confirm your refund approval, rest assured you'll receive it. Occasionally, we encounter technical hiccups that might cause a delay in the refund process. If you find the wait extended, reach out to us for assistance.

It’s our pleasure to offer you the highest quality customer care and the finest diamonds. Call our customer service at +91 9898142002 or email support@caratbee.com. You can place your order here or ask us any questions about your previously placed order. We’ll be happy to help.

Yes, we do. We know it’s hard to order online, and we would love to e-meet you and show you rings diamonds, and other jewelry pieces. You can schedule a meeting from the link below:

Yes! We schedule appointments to ensure that we are ready for your visit, allowing us to personalize your consultation. Booking an appointment not only prevents any inconvenience but also guarantees the availability of a design consultant who will be dedicated to assisting you and making the process smooth and tailored to your needs.

A gemologist specializes in identifying, grading, and evaluating gemstones. They assess factors like color, clarity, cut, and carat weight to determine quality and value. Gemologists work in labs, jewelry stores, or as consultants, providing services such as appraisals and certification of gemstones. They also stay informed about industry trends and ethical sourcing practices.

Yes, Gemologists available to assist you in your purchase.

At CaratBee, we take pride in our dedication to excellence and top-notch customer service. Our certified gemologists are here to assist you in making a well-informed and confident purchase. With a wealth of knowledge and experience in gemology, our experts ensure you get the best guidance.Every diamond in our collection comes with an independent laboratory report from globally recognized institutes like the International Gemological Institute (IGI), HRD Antwerp, Gemological Institute of America (GIA) and The Global Gemological Resesarch Association Institute (GRA). These reports guarantee authenticity and quality, highlighting the unique characteristics of each diamond.We're affiliated with prestigious institutions, ensuring that the lab reports match the quality expected from each gemological institute. Trust our expertise. Our team is here to offer personalized guidance, answer your questions, and help you choose a diamond that aligns with your desires and expectations.

When you buy a diamond or gemstone from us, you'll receive a detailed certificate from a trusted gemological institute. This document breaks down all the important details about your precious stone, like its size, clarity, color, cut, and weight. The certificate follows a widely accepted grading system, ensuring accuracy and reliability in the information provided.
Our website features stunning pieces, each accompanied by a certificate that not only describes the gem but also covers details about any diamonds and precious metals used. For instance, if your purchase includes gold elements, the certificate will specify the gold's purity and weight.
Including these certificates with your order is our way of being transparent and building trust. It shows our commitment to delivering high-quality items and provides you with all the necessary information to understand the real value of your chosen piece.

GIA, the Gemological Institute of America, introduced the 4Cs as a widely acknowledged grading system for evaluating diamonds. These criteria include Cut, Carat, Color, and Clarity, providing a comprehensive assessment of a diamond's quality and characteristics.

In today's society, the extraction of diamonds and gemstones can sometimes involve unethical practices, such as human rights abuses, child exploitation, or harm to the environment. Conflict-free diamonds, however, ensure that these precious stones are sourced ethically from suppliers committed to avoiding such unfortunate practices.

This term in the diamond trade suggests that the diamond is clear and doesn't have any visible imperfections when looked at with the naked eye from a distance of about twelve to fifteen inches. Diamonds of SI quality or higher are typically considered eye-clean.

Some folks confuse the term "cut" with the diamond's shape, such as round or oval. However, it actually speaks to how skillfully the stone is crafted. A finely-cut diamond sparkles with fire and brilliance, catching the eye effortlessly. On the flip side, poorly-cut diamonds lack luster and fail to impress. It's fascinating how a well-cut diamond can make it seem larger than its counterparts of the same weight. That's why the cut grade holds such importance in the world of diamonds.

Every diamond undergoes a thorough examination to create a one-of-a-kind certificate highlighting its distinct features. These certificates use a widely recognized system to communicate the diamond's qualities and follow the strictest standards in grading diamonds.

IGI certificates are issued by the International Gemological Institute, an independent laboratory that evaluates and certifies gemstones and jewelry. These certificates provide detailed information about the quality and characteristics of the gemstone, aiding consumers and professionals in assessing its value.

A GRA (Global Gemological Research Association Institute) certificate is a report that comes with moissanite jewelry purchases. It contains information about the stone, including: Shape, Cutting style, Measurements, Carat weight, Color grade, Clarity grade, Cut grade, Polish.

We offer diamonds that have been enhanced to enhance their clarity and beauty. These treated diamonds are sourced from natural earth mines. When you make a purchase, it's important to ask for a copy of your diamond's certification.

We utilize cutting-edge laser enhancement and filling techniques to enhance diamonds. The enhancement process leaves no visible marks, and there's no increase in carat weight. These upgraded diamonds are still 100% authentic but come with improved clarity. The quality improves, yet the cost remains lower compared to non-enhanced diamonds with similar clarity grades.

Lab diamonds are man-made but just as real as natural ones. Created in labs using high pressure and heat, they're nearly indistinguishable from natural diamonds. Special machines like DiamondSure and DiamondView can spot differences, but these are hard for the naked eye to see.Lab diamonds are 40-60% cheaper than natural ones due to efficient production. They also guarantee ethical practices and use less land compared to mining.